Q: What is a customer support chatbot?
A: It’s an AI assistant that answers customer questions, books appointments, and helps your business stay available 24/7 without extra staff.
Q: How is this different from a regular chatbot?
A: Standard bots give canned replies. An AI support agent learns your services, understands natural language, and can handle detailed conversations.
Q: Will it work if I already have a chatbot?
A: Yes, it can replace or upgrade your existing chatbot to capture more leads and provide smarter answers.
Q: Can it book appointments for my business?
A: Absolutely. It connects to your calendar and automatically schedules estimates, service calls, or consultations.
Q: What industries does this work best for?
A: Home services, healthcare, retail, home services, as well as professional services — but it’s flexible for almost any small business.
Q: Do customers know they’re talking to AI?
A: You decide. Some businesses brand it as a “virtual assistant,” while others introduce it as part of the team.
Q: How much does it cost?
A: Pricing depends on your needs, but most small businesses pay far less than hiring a full-time support rep. We have packages that vary from $95 a month to $295 a month. It just depends on what you want your chatbot accomplish. But in all cases, you will save money because human support personnel can do other work with the time saved by the AI tool.
Q: Will it replace my staff?
A: No — it handles routine questions so your team can focus on higher-value work and customer relationships.
Q: Can it answer detailed questions about my services?
A: Yes, once it’s trained with your business information, it can explain pricing, services, and policies in detail.
Q: What happens if it doesn’t know the answer?
A: It politely collects the customer’s info and passes the conversation to your team, so no lead gets lost.
Q: Can it handle multiple customers at once?
A: Yes — unlike a human rep, it can chat with unlimited customers at the same time.
Q: Is it only for websites?
A: No — it can also work on Facebook Messenger, WhatsApp, and other messaging channels.
Q: Can it help me get more leads?
A: Definitely. It qualifies prospects, asks the right questions, and captures contact details so you can follow up.
Q: What if my customers call instead of chat?
A: We can set up voice AI or integrate with your phone system so customers get instant support by phone too.
Q: How long does it take to set up?
A: Most businesses are up and running within a few days once we have your service info.
Q: Is it hard to use?
A: Not at all. It runs automatically, and you’ll get a simple dashboard to view conversations and leads.
Q: Can it send reminders?
A: Yes — it can remind customers about appointments, estimates, or follow-ups by text or email.
Q: Is customer data safe?
A: Yes, all data is stored securely, and you have full control over what’s collected.
Q: Will it sound robotic?
A: No — it’s designed to sound natural, polite, and professional, just like your best support rep.
Q: Can I update the chatbot myself?
A: Yes — you can easily edit answers, add new services, or adjust settings anytime.